Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name, and billing information when you create an account or subscribe to our services.
• Document Information: Documents you upload for signature, signature data, and associated metadata including timestamps, IP addresses, and device information.
• Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us through any channel.
• Usage Data: Information about how you interact with our services, including access times, pages viewed, and features used.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our e-signature services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent where required)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, and analytics.
• For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with third parties when you explicitly consent.

4. Data Security

We implement industry-standard security measures to protect your information. This includes 256-bit AES encryption for data at rest, TLS 1.3 encryption for data in transit, SOC 2 Type II certification, regular security audits, and access controls. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time.
• Do Not Sell: California residents can request that we do not sell their personal information (we do not sell personal information).

To exercise these rights, contact us at privacy@signprime.net.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us provide essential functionality, remember your preferences, analyze usage patterns, and deliver relevant content. You can control cookies through your browser settings. Some features may not function properly if you disable cookies.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain information as required by law, for dispute resolution, to enforce agreements, and for legitimate business purposes such as maintaining audit trails for signed documents. Document data is typically retained for 7 years after signature completion for legal compliance purposes.

8. International Data Transfers

SignPrime operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and certification under relevant data protection frameworks.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@signprime.net.

11. State-Specific Privacy Rights

As a company based in Ohio, we comply with all applicable state and federal privacy laws. Ohio residents may have additional privacy rights under Ohio law. We are committed to transparency and protecting the privacy of all users.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@signprime.net
Address: 501 S High Street, Suite 200, Columbus, OH 43215